7-Day Exchange Guarantee
If a piece does not fit your aesthetic vision or ring sizing as envisioned, our WhatsApp Concierge will coordinate an effortless exchange within 7 days.
Notify Concierge
Message our WhatsApp team within 7 days of delivery with your order reference (BJ-YYYYMMDD-XXXXXX).
Doorstep Pickup
We schedule an insured reverse courier to collect the package from your doorstep at your convenience.
Replacement Dispatched
Your replacement piece or updated size is inspected, packed, and express-shipped immediately.
Eligibility Guidelines
To ensure hygiene and luxury presentation standards for all clients, exchanged items must meet the following simple criteria:
- The item must be unworn, in its original pristine condition without scratches or impact marks.
- Returned in the original Belle Jewel presentation drawer box, velvet travel pouch, and microfiber cloth.
- Initiated within 7 calendar days of courier delivery confirmation.
Damaged in Transit or Manufacturing Defect?
In the rare event that a courier damaged your parcel or a closure arrives defective, notify us immediately on WhatsApp with a quick photo. We will dispatch a brand-new replacement at zero cost without waiting for the return.